How We Work

Whether you are engaged in our training, coaching or mediation services, the quality of our conversations from the outset help to position you personally and strategically for improved understanding and confident resolution.

We use a systematic approach. The more we know about your business or personal mission and values, and what you want to accomplish as a result of our work together, the more effective your outcome will be.

By incorporating real-world scenarios in the Effective Conversation process, you will be better able to integrate your new skills and turn them into new behaviors, because you will have practiced them in the trainings.

Your situation can make our service delivery look very different depending on your needs. Please refer to the Services section for more information on the ways we can help you improve your conversations.

OUR GOALS FOR YOU

• Your staff, Board or management teams will be more effective and satisfied in their roles.

• Your customers will feel heard and understood.

• You will have more time to focus on delivering your products and services.

• You will feel more content and satisfied with your personal communication abilities.

• You will recognize that transformation has occurred.

PERHAPS WE SHARE THESE VALUES

• Practicing the skills we teach and coach

• Sustaining personal and professional relationships based on empathy, respect and trust

• Overcoming separation between people, teams, groups and organizations

• Understanding the importance of emotions and personal needs

• Engaging in practical, doable solutions that lead to transformation

OUR UNIQUE ADVANTAGE

Effective Conversation is a new company that combines nearly ten years of experience in teaching Non Violent Communication and graduate training at Columbia University in Negotiation and Conflict Resolution, with 20 years experience in the corporate world of international finance. With continuing education in an empathy-based system of communication and mediation, our training and mediation success reflects the personal skills of the company's principal, Martin Epstein. He has delivered these services in many kinds of settings, facing problems similar to yours, and knows how to help you reach transformative understanding with confidence.

Please read on to learn more about our Services.