About Us

Marty Epstein is the best trainer, coach and mediator in the New York Area for people who seek a smarter way to speak and listen---for better results, resolution and self-confidence.

Because he has successfully managed large-scale outsourcing assignments for companies like Charles Schwab & Co., Bank of NY Mellon Corp, and Merrill Lynch, Marty is an expert at conversing among vastly diverse groups and staffs---across cultures, countries and languages.

At a time when outsourcing was first seen as an answer to affordable customer service, Marty was able to lead teams in the US, Nova Scotia and India---who had never worked together before---into a coherent unity of purpose. Not just so the outsourcing systems were successfully put in place, but more importantly so that problem-solution customer response outcomes were improved by 50% worldwide.

In addition to a Political Science degree from Lehman College, Marty holds an MS from Columbia University in Negotiation and Conflict Resolution. He is a master trainer in Collaborative Communication and Non Violent Communication (NVC), a graduate of the BayNVC Leadership Program in Oakland, CA, and a teacher of Sanskrit.

"Through the practice of Non Violent Communication, I began to appreciate the value of conflict and the possibility of healing through this work. Whether I was sitting (in the role of mediator) with a family member, friend or group participant in conflict or pain, teaching a class or facilitating an organizational group, I would be listening for or guessing feelings and needs. Whether the guess was correct or not, the frequent experience was healing, restoration of the relationship, greater understanding, collaboration and peace.

I understand my role as mediator is one who provides the space for each party to speak about what is stimulating pain/conflict, and help unravel the "story" from the underlying desire each party is attempting to satisfy. That's how we discover a strategy to meet both parties' needs."